Electricity
View current power outage map GVEC: https://www.gvec.org/electric/report-an-outage/
Where can I call if I have a power outage?
You will need to call your electric company:
Guadalupe Valley Electric Cooperative (800) 223-4832
City Public Service Energy (210) 353-3408
New Braunfels Utilities (830) 606-2074
Water
City of Schertz Water Utilities
Extended freezing temperatures can cause pipes to freeze. Here are some tips to troubleshoot frozen pipes:
Allow faucets to drip in various areas of the home to keep water in the pipes moving. This water can be collected to help with drinking or non-potable uses, such as flushing toilets.
Check multiple faucets around the home. Are they all off or is it just one or a few? If so, your pipes are likely frozen.
Leave cabinet doors open under the kitchen and bathroom sinks to allow warmer room air to circulate over the pipes.
If there are rooms without heating ducts, leave doors open to allow ambient heat in. Especially if the room is on the north side of the house.
It is NOT recommended to apply heat to pipes to defrost them.
Once warmer weather has returned, it’s important to check plumbing in areas that might have frozen to ensure there are no leaks.
If your pipes have burst or are leaking, contact Public Works at (210) 619-1800
General Resources
Community & Social Service Organizations
211 Texas Information Center for the State of Texas Information and Referral Search
Dial 211
Schertz Police Department 1400 Schertz Parkway, Schertz, Texas 78154 (210) 619-1200
Electricity
GVEC: https://www.gvec.org/electric/report-an-outage/
To report an outage by phone, call 800.223.4832 and have the service address, meter number or account number handy. If your call is answered by our automated system, please know that it is the same as speaking with a Customer Service Representative: your report will be sent immediately to our 24/7 Control Center.
Water
City of Cibolo Water Information
General Resources
Cibolo Police Department 162 Loop 539 E., P.O. Box 826, Cibolo, TX 78108 (210) 659-1999
